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Housing Complaints Officer

£18 - £22 per hour
Social Housing
Job Type:
Post Date:
08-04-2021 01:35 PM
Ref #:
Olivia Turner

My client is seeking an experienced Housing and homelessness Reviews Officer who can confidently analyse each housing complaint and provide high quality responses within a given period. The successful Officer will have recent experience answering complaints within a Local Authority or similar environment. Homeless Reduction Act 2017 and Housing Act 1996 is useful for this position.

Duties Includes:

  • To drive a culture of continuous improvement in Housing Solutions through the analysis of reasons for service failure, better understanding of customer needs and development of standards to get it right first time across the service.

  • Experience directly working within Housing Options or the Homelessness department.

  • Understanding of the Homeless Reduction Act and the Housing Act 1996.

  • Develop a comprehensive understanding of processes, policies and procedures in order to prepare high quality and timely responses to complaints, Members enquiries, complaints (stages 1& 2) FOI and other written enquiries received in the Housing Solutions service.

  • To monitor that the service actions are in the same path with targets and advice on improvement actions.

  • To deal with specialist support/advice for a defined service area, supporting the statutory reviews function, to ensure that relevant legislation, regulations and policies are complied with.

Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to.

If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on 0203 763 8079

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Ackerman Pierce, 80-83 Long Lane, London, EC1A 9ET
Phone: 0800 122 3880
Email: info@ackermanpierce.com


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