Gateway Customer Services Officer - Homelessness

Are you looking for a Career in Social Housing? My client is seeking a Gateway Customer Service Officer to work in the office.
The purpose of this position is to provide a customer focussed service to meet the housing needs of customers who are threatened with homelessness or who are homeless.

We are searching for candidates who are hungry and a want to learn and suceed within Social Housing with the right dedidcation and commitment

• The position will interview customers to provide housing advice, assistance and support to prevent homelessness were possible.


• The position will be responsible for the maintenance of the Personalised Housing Plans when customers are interviewed or receive housing advice, assistance and support over the telephone or via all electronic modes of communication.


• The position will assess the customers housing needs and provide housing solutions to meet the customers housing needs.

To serve as the first point of contact for all customers with housing needs adopting the council's fairer future principles and a win-win approach in assisting such clients.

This position is fundamental to the provision of services to vulnerable customers who may approach the council for assistance through the Children's Act, the Care Act, and all relevant housing legislation including the Homelessness Reduction Act 2017.

Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack.

If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on 0203 763 8592