CUSTOMER CARE AND COMPLAINTS POLICY

At Ackerman Pierce we value and act on the opinion of our customers and clients.  If you would like to give feedback or make a complaint, please either contact us in writing, over the phone, or via our customercare@ackermanpierce.com dedicated feedback email address. 
 
Upon receipt, we will register your concerns and respond with a written acknowledgement within 2 working days.  This will be followed up by a documented investigation where applicable, and a proposed resolution.
 
Should you be unclear or dissatisfied with the outcome, please contact us outlining the details in full, to:
 

The Director

Ackerman Pierce

Lovet House

Lovet Road

Harlow

CM19 5TB

 
The complaint will then be addressed by the Director who will propose a suggested course of action.

View our complaints escalation doc below.