CUSTOMER CARE AND COMPLAINTS POLICY
At Ackerman Pierce we value and act on the opinion of our customers and clients. If you would like to give feedback or make a complaint, please either contact us in writing, over the phone, or via our firstname.lastname@example.org dedicated feedback email address.
Upon receipt, we will register your concerns and respond with a written acknowledgement within 2 working days. This will be followed up by a documented investigation where applicable, and a proposed resolution.
Should you be unclear or dissatisfied with the outcome, please contact us outlining the details in full, to:
Ackerman Pierce Ltd
Kao Hockham Building
The complaint will then be addressed by the Director who will propose a suggested course of action.