FAQs

Local Authorities & Schools

How does the pricing work?

  • Work is invoiced on a pay-per-assessment basis. The cost is agreed during the initial discussion to ensure clarity and transparency. This approach keeps pricing straightforward and cost-effective, with no hidden fees.

How do you check the progress of active and completed work?

  • All Social Workers and Auditors will have a sound understanding of the relevant case management system, e.g. Mosaic. They are provided with their own logins and trays to work from. Once work is completed, it is removed from the tray.

What Assessments and Reviews can you complete?

  • We will find the correct Social Worker to match your needs! For more information, please get in touch with one of our specialists on 0800 122 3880 or drop us an email at [email protected].

How do you allocate your Social Workers?

  • Our Social Work Delivery Co-ordinators carefully review our pool of candidates and match their skills, experience, and strengths to the specific needs of the council. This ensures the right professional is assigned to each case for the most effective support.

Who audits the work and how do they do it?

  • Our Quality Auditors do it all for you! For more information, please get in touch with one of our specialists on 0800 122 3880 or drop us an email at [email protected].

What timeframes do you work within?

  • We pride ourselves on a rapid and efficient service, aiming to complete work within a 72-hour window from allocation. This ensures timely support while maintaining the highest standards of quality.

Why does this benefit the council?

  • Significant reduction in backlogs through a cost-effective solution
  • Enables council staff to focus on active caseloads
  • Ensures service users are seen, heard, and supported

Why should you choose Ackerman Pierce?

  • Proven track record of delivering results within Local Authorities
  • Knowledgeable and highly motivated delivery co-ordinators
  • Strong commitment to safeguarding and compliance
  • Extensive and high-quality resources at our disposal